Frequently asked questions to help you buy a voucher, a gift box or an item - MAISON VILLEROY
Are gift boxes sent immediately after purchase?
Yes, your Maison Villeroy gift box is sent immediately after purchase in digital format. The recipient can then book their dates at the Maison Villeroy establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for online purchase with customization according to your preferences, and immediate digital delivery to the recipient. At MAISON VILLEROY.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when ordering at MAISON VILLEROY.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at MAISON VILLEROY.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at MAISON VILLEROY.
How do I create a group fund and invite people?
To create a money pool and offer a Maison Villeroy gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift as you wish. Enjoy the exceptional experience offered by Maison Villeroy.
How can I choose the amount for a gift card?
At MAISON VILLEROY, the gift certificate amount is predetermined by the offered gift sets, with options ranging from 125 € to 1,980 € for two people, depending on the chosen experience.
How can I log in to my account?
To access your account on our website, use the email address and password associated with it. If you have forgotten your password, use the reset option available on the login page. Enjoy the exceptional experience offered by MAISON VILLEROY.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at MAISON VILLEROY.
Can I purchase multiple gift vouchers at the same time?
You have the option to purchase multiple gift boxes at once. All boxes will be included in your order, ready to be given to your loved ones for an exceptional experience at MAISON VILLEROY.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our MAISON VILLEROY website.
How do I purchase or give a gift box?
To offer a Maison Villeroy gift box, select the experience you like, add it to your cart, and customize your box with a message before finalizing your order. You will immediately receive a digital gift box to offer, with which the recipient can book their dates directly with the Maison Villeroy establishment.
Can we give a gift certificate and let the recipient choose the experience?
Maison Villeroy gift checks allow the recipient to choose from the offered experiences, such as a gastronomic stay, a starred dinner, or a facial treatment, at the MAISON VILLEROY establishment.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the conditions specified at the time of purchase. Maison Villeroy gift boxes offer an exceptional experience with confidential stays, starred gastronomy, and moments of well-being, all in an intimate setting in the heart of Paris. You can customize your gift box with various options to complement your gift, such as facial treatments or wine tastings, at our Maison Villeroy establishment.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, with the pleasure of accompanying you in your MAISON VILLEROY experience.
Is the gift box customer service reachable by phone?
The customer service of MAISON VILLEROY is available by phone from Monday to Friday, 9 AM to 6 PM. Responses are also provided by email or through the online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on the MAISON VILLEROY website. Log in with the credentials sent to you at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on the Maison Villeroy website to answer your questions about gift boxes. The service hours are indicated on the contact page of our establishment, Maison Villeroy.
Is there a dedicated customer service for gift boxes?
Maison Villeroy provides you with a dedicated team to answer all your questions about your gift box. You will benefit from personalized advice and tailored support, respecting the elegance and confidentiality that characterize our establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ is specially designed to guide you through the use of your Maison Villeroy gift box. You will find useful information about its validity, reservation options, and available experiences, to fully enjoy your stay or relaxation time at our MAISON VILLEROY establishment.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include a private spa or specific treatments, while others do not. You will be able to enjoy the private wellness area with spa, massages, and treatments at the MAISON VILLEROY establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Maison Villeroy gift box has access to the same services as other clients, in accordance with the establishment's reservation conditions. Fully enjoy the intimate and refined experience offered by Maison Villeroy.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at MAISON VILLEROY.
Is parking included in my gift box?
The Maison Villeroy gift box does not include parking service. For any specific questions, you can consult the general terms and conditions of the Maison Villeroy establishment.
Is breakfast included in my gift box?
Breakfast is not systematically included in MAISON VILLEROY gift boxes. Please check the specific conditions of your box to confirm the included services.
Is special attention given to the recipient of a gift box?
At MAISON VILLEROY, special attention is given to gift box recipients, with personalized service provided by a dedicated team of butlers. You will enjoy an intimate and confidential experience, in an elegant and refined setting, with custom services for an exceptional stay. MAISON VILLEROY.
Is a welcome drink included in my gift box?
Maison Villeroy welcomes you with a complimentary drink during your stay. This gesture is part of the intimate and refined experience offered by Maison Villeroy.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the spa of MAISON VILLEROY.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple Maison Villeroy gift boxes for your employees and customize them to your liking. Maison Villeroy gift boxes offer an exceptional experience, with a variety of options to meet your needs, whether for gastronomic stays, wellness treatments, or unique culinary experiences.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Maison Villeroy gift boxes and send them directly to your clients, either digitally or in paper form, for an exceptional experience in Paris.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at MAISON VILLEROY.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Custom solutions are available for employee committees, with preferential rates and customization options, for gift boxes tailored to your needs at MAISON VILLEROY.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The associated email address will be updated according to the conditions of MAISON VILLEROY.
How can I leave a review for my gift box?
You can share your experience by leaving a review on your MAISON VILLEROY customer account. The terms may vary depending on the establishment, but you will be able to express your satisfaction after enjoying your gift box.
How can I contact the store?
You can reach us via the online form available on our website or by phone during the opening hours indicated, for any questions regarding our gift boxes or our services. The specific conditions for each box are detailed at the time of purchase, in our establishment MAISON VILLEROY.
Is there a dress code for the gift box?
For your experience at Maison Villeroy, elegant attire is recommended for dinners at the Trente-Trois restaurant and moments spent at the Grappille wine bar. Fully enjoy the discreet elegance of our Maison Villeroy establishment.
From what age can I get a treatment?
At MAISON VILLEROY, treatments are available starting from 18 years old. For example, the NAD Intuisse DUO facial treatment is offered for two people and lasts 90 minutes. Enjoy this refined wellness experience at our MAISON VILLEROY establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the MAISON VILLEROY establishment.
How can one access the hotel from the airport?
To access the hotel from the airport, you can choose between a taxi or public transportation. MAISON VILLEROY is located in the prestigious Parisian Triangle d'Or, a well-served and easily accessible neighborhood.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the establishment MAISON VILLEROY.
Are pets allowed in the establishment?
Maison Villeroy does not accept pets in its establishment.
Where can I find the menus?
The menus of the starred restaurant Trente-Trois and the wine bar Grappille are available on the Maison Villeroy website, as well as on the detailed sheet of each corresponding gift box. There you will find the gastronomic options offered by chef Sébastien Sanjou and the Best Sommelier of France Xavier Thuizat, for an exceptional culinary experience at our establishment MAISON VILLEROY.
What are the hours of operation?
Maison Villeroy's hours vary depending on the service. The Trente-Trois restaurant and the Grappille wine bar offer hours tailored to gastronomic moments, while the spa and treatments are available by appointment. To fully enjoy your experience, check the specific hours directly on the Maison Villeroy website.
Is there parking available near the establishment?
MAISON VILLEROY does not have a private parking lot, but several parking options are available nearby in the prestigious Parisian Triangle d'Or. You will thus be able to fully enjoy your stay at this MAISON VILLEROY establishment.
What are the delivery methods for gift boxes/vouchers?
Maison Villeroy gift boxes are sent immediately in digital format by email. The recipient can then book their dates at the establishment and enjoy their experience.
Is postal delivery offered?
We offer postal delivery of our gift boxes, with immediate dispatch in digital format. The recipient can then book their dates at the MAISON VILLEROY establishment.
In addition to gift boxes, is it possible to order or have items delivered?
At MAISON VILLEROY, we only offer gift boxes for exceptional experiences, including gastronomic stays, spa treatments, and tastings. For additional items, it is possible to consult the specific conditions of each gift box or service offered by our establishment MAISON VILLEROY.
Is the gift box available in physical format?
Maison Villeroy gift boxes are available in physical format, but you can also choose a digital version for added convenience. You can customize your gift box to your liking and benefit from immediate delivery in digital format for quick use by the recipient. Maison Villeroy.
Is the box presented in a neat packaging?
The Maison Villeroy gift sets are presented in an elegant and careful packaging, reflecting the refinement and exclusivity of the MAISON VILLEROY establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, Maison Villeroy gift boxes are available in a digital version. You can choose email delivery for an immediate release, allowing the recipient to book their dates directly with the MAISON VILLEROY establishment.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, and shipping costs are included. The recipient can then book their dates at the MAISON VILLEROY establishment.
Do you deliver gift boxes internationally?
Maison Villeroy gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. The boxes are sent in digital format, allowing the recipient to book their dates directly with the MAISON VILLEROY establishment.
What are the delivery times for gift boxes by mail?
Maison Villeroy gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their dates at the MAISON VILLEROY establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent in digital format, and the lucky recipient can book their dates at the MAISON VILLEROY establishment.
Is express delivery available?
Maison Villeroy gift boxes are sent in digital format immediately, allowing the recipient to book their stay dates according to the availability of the MAISON VILLEROY establishment.
How can I track my order?
To track your Maison Villeroy gift box order, log in to your account on our website. You will find all the necessary information about your purchase there, including the reservation and usage conditions. Enjoy the exceptional experience offered by our Maison Villeroy establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preference. The delivery is immediate, and the recipient will be able to book their dates at the MAISON VILLEROY establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post is immediate, in digital format, for quick and flexible booking at the establishment MAISON VILLEROY.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your Maison Villeroy gift box remains valid. You can use it for a new reservation according to the establishment's conditions, within the intimate setting of Maison Villeroy.
Can my gift box be extended if not used?
The extension of your Maison Villeroy gift box depends on the availability and specific conditions of the establishment. Beneficiaries can enjoy an intimate and refined experience in the heart of Paris at MAISON VILLEROY.
Can my gift box be exchanged for another service?
The exchange of your Maison Villeroy gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy an intimate and refined experience, whether it's a gastronomic stay, a spa treatment, or a blind tasting, at our Maison Villeroy establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a Maison Villeroy gift box is possible according to the conditions specified at the time of purchase, in our establishment Maison Villeroy.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment, MAISON VILLEROY.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of booking. At MAISON VILLEROY, we invite you to check these details when scheduling your exceptional experience.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, at our establishment MAISON VILLEROY.
Can I convert my gift box into a gift card?
Maison Villeroy gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience, a stay, or a treatment at our Maison Villeroy establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
MAISON VILLEROY offers special gift boxes for events like Valentine's Day, Christmas, or weddings, featuring starred gastronomic experiences and exclusive wellness moments. Discover our online selection to offer an exceptional break to your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At MAISON VILLEROY, our gift boxes are perfect for any occasion, from birthdays to events with friends like bachelorette or bachelor parties, for exceptional moments to share.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Maison Villeroy gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and immediate digital delivery for easy booking at MAISON VILLEROY.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes are identical to those you can experience on-site at MAISON VILLEROY. You will find an intimate experience, combining historical elegance and absolute comfort, with wellness services, starred gastronomy, and an exceptional wine bar.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Services can be exchanged according to availability and the establishment's conditions. Each space at MAISON VILLEROY has been designed to offer a timeless stay, filled with refinement and serenity, with tailored services, in a spirit of absolute calm and personalized service, ensured by a dedicated team of majordomes at MAISON VILLEROY.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at MAISON VILLEROY.
Is online payment secure?
Online payment for your gift box is fully secured on our platform, allowing you to pay directly to the establishment MAISON VILLEROY with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at MAISON VILLEROY.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from MAISON VILLEROY are specially designed to offer an exceptional experience, combining confidential stays, starred gastronomy, and moments of well-being, in the intimate setting of our Parisian establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your gift box at MAISON VILLEROY.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give, with which the recipient can book their dates at our establishment MAISON VILLEROY.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at MAISON VILLEROY.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At MAISON VILLEROY, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your MAISON VILLEROY customer account. You will find all the details of your gift box purchases there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your convenience, we accept payments by credit card, PayPal, Apple Pay, and Google Pay. Enjoy this ease to offer an exceptional experience at MAISON VILLEROY.
Can I receive an invoice after my purchase?
After purchasing a Maison Villeroy gift set, you will receive an invoice by email. You can also find it in your customer account for simplified management of your order.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. At MAISON VILLEROY, we guarantee a secure and direct payment to the establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at MAISON VILLEROY. Check its validity and usage in our store's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a Maison Villeroy gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and direct to the establishment, with immediate sending of the box in digital format. Enjoy the exceptional experience offered by Maison Villeroy.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of gift boxes at MAISON VILLEROY, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the shipment. This thoughtful gesture will make the experience even more memorable at MAISON VILLEROY.
Can we add options to your gift box offers?
You can customize your Maison Villeroy gift boxes with various options, such as gastronomic stays, spa treatments, or unique culinary experiences, depending on the availability and conditions of the MAISON VILLEROY establishment.
Do you offer premium packaging for gift boxes sent by mail?
At MAISON VILLEROY, you can choose a premium packaging for your online order to enhance your gift box before postal delivery.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Maison Villeroy gift box with a message to mark a special occasion. Choose and personalize your box to your liking to offer an exceptional experience to your loved ones MAISON VILLEROY.
How do I request a refund for a gift box purchased online?
To request a refund for a Maison Villeroy gift set, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our Maison Villeroy establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Maison Villeroy paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used Maison Villeroy gift boxes cannot be refunded. For any further questions, you can explore the general terms and conditions of our establishment Maison Villeroy.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Maison Villeroy gift box for another of equal or greater value, according to the exchange conditions specified at the time of purchase. The boxes are customizable to meet all your desires, with secure payment directly to the establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to MAISON VILLEROY gift boxes, as they are service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of MAISON VILLEROY. The gift boxes are customizable and sent immediately in digital format, allowing the beneficiary to book their dates at the establishment.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo will be requested for quick processing according to the conditions of the establishment MAISON VILLEROY.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Maison Villeroy gift box depends on the general terms and conditions of sale of the box, available on its description page. These terms specify the refund conditions in case of change of mind after purchase, at our Maison Villeroy establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, it unfortunately can no longer be used. We invite you to check the establishment's conditions to find out about possible extension options at MAISON VILLEROY.
Is a voucher issued if the gift box is not used?
In case of non-use of the Maison Villeroy gift box, a credit may be issued according to the specific conditions of the establishment. These conditions are specified at the time of purchase and during the reservation, for a personalized and confidential experience at Maison Villeroy.
How can I redeem the cashback?
The balance of your Maison Villeroy gift box can be used to book a gastronomic experience, a stay, or a treatment at our establishment. The recipient can choose their dates directly with Maison Villeroy to fully enjoy their gift.
What is the processing time for a refund after I make a request?
The refund deadlines for a Maison Villeroy gift box depend on the specific conditions of each box. You can enjoy an exceptional experience at our MAISON VILLEROY establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Maison Villeroy gift boxes are neither exchangeable nor refundable once purchased. They offer an exceptional experience with confidential stays, starred gastronomy, and moments of well-being, in the discreet elegance of our establishment, MAISON VILLEROY.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box, depending on the availability at our establishment MAISON VILLEROY. It is advisable to check the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
Booking with a Maison Villeroy gift box is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible, in order to benefit from the confidentiality and exclusivity offered by Maison Villeroy.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at MAISON VILLEROY.
Do I need the gift box number to make a reservation with a gift box?
To book with a Maison Villeroy gift box, have its number ready. This number is required to validate your reservation at our MAISON VILLEROY establishment.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. MAISON VILLEROY offers confidential stays and starred gastronomic experiences, with various options to customize your stay. Check availability directly with MAISON VILLEROY.
Can I use my gift box on holidays?
The use of your gift box at MAISON VILLEROY may vary depending on the establishment's availability, especially on holidays. To fully enjoy your experience, it is recommended to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a Maison Villeroy gift box depend on the establishment's availability. The beneficiary can choose their dates directly with Maison Villeroy.
Can I book online with my gift voucher?
To book with your gift box, you can directly choose your dates with the Maison Villeroy establishment. The recipient of the box can thus fully enjoy their gastronomic or wellness experience in this exceptional place in Paris.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the establishment's conditions. Fully enjoy your exceptional experience at our MAISON VILLEROY establishment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the establishment's conditions. MAISON VILLEROY offers you an intimate and confidential experience in the heart of Paris.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment MAISON VILLEROY.
Does my gift box cover the entire service?
Your Maison Villeroy gift box covers the service mentioned on your exchange voucher. Any additional supplements or extra options are at your own expense. The service includes access to exceptional services such as the starred restaurant Trente-Trois or the privatized spa, depending on the box chosen.
Is my gift box personalized?
Your Maison Villeroy gift box is personalized with the name of the recipient indicated at the time of purchase. It offers you an exceptional experience in the heart of Paris, with confidential stays, starred gastronomy, and moments of well-being.
Can my gift box be used all at once?
Your Maison Villeroy gift box can be used all at once to fully enjoy the chosen experience, whether it's a gastronomic stay, a spa treatment, or a starred dinner at our MAISON VILLEROY establishment.
Is my gift box valid in multiple establishments of a group?
Your Maison Villeroy gift box is valid for stays, gastronomic experiences, wellness treatments, and services offered within our Parisian establishment.
Is my gift box valid in only one establishment?
Your Maison Villeroy gift box is valid for an exceptional experience at our Parisian establishment, including gastronomic stays, spa treatments, and tastings. You can enjoy one of our exclusive services, such as a six-course dinner at the Trente-Trois restaurant or a facial treatment at the privatized spa.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the specific conditions of MAISON VILLEROY.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. It can only be used by you, the recipient of the box, at our establishment MAISON VILLEROY.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your gift box, depending on the services chosen. The terms are specified at the time of booking, at our establishment MAISON VILLEROY.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Maison Villeroy, you may be asked to present an ID. This is a common procedure for luxury establishments to ensure the safety and comfort of all guests. Enjoy your exceptional experience at Maison Villeroy to the fullest.
Do you accept pets?
Maison Villeroy does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your Maison Villeroy gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each experience offered, whether it's a gastronomic stay, a spa treatment, or a blind tasting at our establishment, MAISON VILLEROY.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy an exceptional experience at our establishment, MAISON VILLEROY.
Is my gift card divisible? Can I use it multiple times?
Your Maison Villeroy gift check can be used in multiple occasions, depending on the establishment's availability. Take advantage of this flexibility to plan your moments of relaxation and gastronomy at your own pace at Maison Villeroy.
What are the check-in and check-out times?
The check-in and check-out times at MAISON VILLEROY are designed to offer an intimate and personalized experience. To fully enjoy your stay at this establishment, you may arrive from 3 PM and depart until 12 PM. These hours allow you to savor every moment in this exceptional setting, MAISON VILLEROY.
What services are included in a gift certificate?
The services included in a Maison Villeroy gift voucher vary depending on the chosen box set. You can enjoy confidential stays, starred gastronomy, moments of well-being, or other options depending on the selected box set, at our Maison Villeroy establishment.
What is the difference between a gift box and a free amount voucher?
A Maison Villeroy gift box allows you to choose from predefined experiences such as gastronomic stays, spa treatments, or starred dinners, while an open amount voucher gives you the freedom to pay for a service of your choice up to the selected amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available and detailed on our website. You can consult them before your purchase for an exceptional experience at MAISON VILLEROY.
How do I use a gift box during booking?
To use your Maison Villeroy gift box, simply book directly with the establishment by mentioning your unique code. The recipient can thus enjoy an exceptional experience, whether it's a gastronomic stay, a spa treatment, or a blind tasting, in the intimate setting of Maison Villeroy.
Can the gift box be transferred to a third party?
The Maison Villeroy gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary after purchase, directly in your account, for an easy and personalized transfer.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Maison Villeroy gift box is possible according to the conditions specified at the time of purchase, in our MAISON VILLEROY establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the terms of purchase, at our establishment MAISON VILLEROY.
What is the validity period of a gift box?
The validity period of a Maison Villeroy gift box is 1 to 3 years, depending on the chosen experience. This validity allows the recipient to fully enjoy their exceptional moment at our MAISON VILLEROY establishment.
Are children allowed?
Maison Villeroy is an intimate and luxurious establishment, exclusively for adults seeking a unique sensory experience. Children are not allowed in this Parisian townhouse, in order to preserve the tranquility and refinement of MAISON VILLEROY.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost, and in case of exceeding, an additional payment is required according to the conditions of the establishment MAISON VILLEROY.
Is the spa access private?
Access to the Maison Villeroy spa is privatized, offering an exclusive and personalized wellness experience. You can enjoy a moment of absolute calm in an intimate setting, with customized treatments and massages. This service is available at our Maison Villeroy establishment.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, wellness experiences, wine tastings, and exclusive treatments. You can give unique moments like a six-course dinner at the starred restaurant Trente-Trois or a private spa. These experiences are available at our establishment MAISON VILLEROY.